Starfish & Pearl

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Velora Store – Refund & Exchange Policy At Velora Store, customer satisfaction is our priority. Please review our policy below: No Refunds: We do not offer refunds on any purchases. Exchange Only (Within 30 Days): Products may be exchanged within 30 days of purchase under the following conditions: The item must be unused and in its original packaging. Exchanges are accepted only in the case of size issues or manufacturing defects. All products will be inspected before approval of the exchange. Customers are responsible for all shipping costs associated with exchanges. Manufacturing Defects: If your item has a manufacturing defect, it is eligible for a replacement within 30 days of purchase. 6-Month Warranty: Our products come with a 6-month warranty against: Color fading or discoloration Rusting Important Notes: Proof of purchase is required for all exchanges and warranty claims. The product must be inspected and approved before processing any exchange or replacement. Shipping charges are non-refundable and are to be covered by the customer.