Refund and return policy

Velora Store – Refund & Exchange Policy

At Velora Store, customer satisfaction is our priority. Please review our policy below:

No Refunds:
We do not offer refunds on any purchases.

Exchange Only (Within 7 Days):
Products may be exchanged within 7 days of purchase under the following conditions:

  • The item must be unused and in its original packaging.

  • Exchanges are accepted only in the case of size issues or manufacturing defects.

  • All products will be inspected before approval of the exchange.

  • Customers are responsible for all shipping costs associated with exchanges.

Manufacturing Defects:
If your item has a manufacturing defect, it is eligible for a replacement within 30 days of purchase.

2-Month Warranty:
Our products come with a 2-month warranty against:

  • Color fading or discoloration

  • Rusting

Important Notes:

  • Proof of purchase is required for all exchanges and warranty claims.

  • The product must be inspected and approved before processing any exchange or replacement.

  • Shipping charges are non-refundable and are to be covered by the customer.